Crochet Mouse

Privacy Policy

Effective Date: 5th May 2025

At Crochet Mouse (“we”, “our”, “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us through our website: www.crochetmouse.co.uk.

1. Information We Collect

When you place an order or interact with our site, we may collect the following personal data:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and product details
  • Payment information (processed securely via [e.g. Stripe, PayPal] — we do not store your card details)

Important: We do not use cookies for tracking or analytics purposes.

WooCommerce may store minimal session data temporarily to process your order, but we have disabled any optional or marketing-related cookies.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders
  • Send confirmations and delivery updates
  • Provide customer service
  • Comply with legal, tax, and accounting obligations

We do not use your data for marketing unless you have explicitly opted in, and we never sell or share your data for third-party marketing.

3. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to fulfill your order
  • Legal obligation – for accounting and tax compliance
  • Legitimate interest – to respond to queries and improve customer service

4. Who We Share Data With

We only share data with trusted third-party services necessary for order fulfillment:

  • Payment processors (e.g. Stripe, PayPal)
  • Delivery companies (e.g. Royal Mail, DPD)
  • WooCommerce and WordPress plugins used strictly for transactional operations

All third parties are required to handle your data securely and lawfully.

5. Data Retention

We retain order data for 6 years to meet legal and tax requirements. After that, it will be securely deleted or anonymised.

Any communication data (e.g. emails) is retained only as long as needed to address your enquiry.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold
  • Request correction or deletion
  • Object to or restrict our processing
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Data Security

We use secure connections (SSL), encrypted payment gateways, and best practices through WooCommerce and WordPress to keep your data safe.

8. Contact Us

For questions or data-related requests, contact us at:

Email: crochetmouse@outlook.com